Case Study: LoyaltyOne achieves streamlined visitor management and enhanced security with iView Systems' iPass Visitor Management

LoyaltyOne - Customer Case Study

LoyaltyOne, owner and operator of the AIR MILES Reward Program, wanted a modern guest experience that improved first impressions, frontline security and visitor control at its Toronto head office. To achieve this, LoyaltyOne worked with iView Systems to deploy the iPass Visitor Management solution (iPass Enterprise Visitor Management, web portal and self‑service kiosks) to modernize check‑in and integrate AIR MILES card and mobile barcode options.

iView Systems’ implementation enabled self‑serve QR/barcode check‑ins, automatic personalized badge printing and Active Directory integration, streamlining visitor management and making guests immediately identifiable. The solution boosted operational efficiency, enhanced customer service and AIR MILES engagement, and helped earn LoyaltyOne a REmmy Award for Innovative Workplace — demonstrating tangible improvements in security, brand awareness and visitor flow.

LoyaltyOne