Case Study: Lewis Gale Medical Center achieves streamlined incident tracking and staffing approvals with iView Systems' iTrak

Lewis Gale Medical Center - Customer Case Study

Lewis-Gale Medical Center, a 521-bed tertiary facility serving the Roanoke Valley and Southwest Virginia, was overwhelmed by high volumes of incoming calls and needed a way to measure security workload, track incidents across many treatment centers, and provide instant communication to security staff. They engaged iView Systems and its iTrak Incident Reporting & Risk Management solution to meet these requirements.

iView Systems implemented iTrak, delivering a searchable database, configurable staff views, incident urgency categorization, and robust reporting and analytics. The system let Lewis-Gale accurately track calls and staff activity, compare calls year‑over‑year, and demonstrate call volume and severity—results that directly supported approval for two part‑time security positions and improved investigation, risk analysis and loss-control reporting.

Lewis Gale Medical Center