Case Study: Non‑Profit Housing Authority achieves enhanced security and major arrests with iView Systems' iTrak

Housing Authorities - Customer Case Study

The Non‑Profit Housing Authority faced a rise in criminal activity and needed to strengthen on‑site security; they engaged iViewSYSTEMS and implemented the iTrak incident‑reporting software to improve how incidents and surveillance evidence were captured and managed. iViewSYSTEMS’ solution was chosen to centralize CCTV, photographs and written reports for more effective investigations.

iViewSYSTEMS’ iTrak enabled the Housing Authority to electronically collect, store and analyze digital evidence, build detailed subject profiles, and support law‑enforcement operations; since implementation the system has assisted local and federal authorities in a major arrest of multiple suspects. The authority is expanding iTrak with a security dispatch module to improve officer communications, demonstrating measurable gains in investigative effectiveness, efficiency and tenant safety.