Case Study: British Columbia Lottery Corporation achieves secure, scalable real-time incident reporting and risk management across 19 casinos with iView Systems' iTrak

British Columbia Lottery Corporation - Customer Case Study

BCLC (British Columbia Lottery Corporation), which operates 19 casinos across a 700‑mile area spanning two time zones, needed secure, real‑time incident reporting, tracking and controlled information access across sites for incident/occurrence, self‑exclusion, barred persons, LCT and FINTRAC, game audits, lost & found and more. To address this, BCLC selected iView Systems and its iTrak Incident Reporting & Risk Management solution.

iView Systems deployed iTrak as a scalable, end‑to‑end platform linking multiple sites to a central server with configurable access levels, embedded reporting, gaming and lost & found modules, and FINTRAC integration. The iView Systems iTrak implementation delivered centralized control and real‑time communication, faster investigations and reporting, comprehensive analytics and graphing to pinpoint liabilities, and improved tracking of incidents and lost items — reducing exposure and helping control losses and insurance costs.

British Columbia Lottery Corporation