Case Study: Oscar Jacobson achieves seamless omnichannel connection and unified inventory with iVend Retail

Oscar Jacobson integrated to iVend Retail, and as a result the physical and online stores are seamlessly connected

Oscar Jacobson, a century-old Swedish menswear brand undergoing revitalization and international expansion, faced a fragmented retail landscape: its legacy DdD system left stores operating in silos, lacked ERP and omnichannel integration, had no offline POS capability, and provided neither a single view of customers nor real‑time inventory, creating manual work and inconsistent in‑store experiences.

Working with Retail Store Scandinavia, Oscar Jacobson implemented the iVend Retail Management Suite integrated with Microsoft Dynamics AX and their e‑commerce platform. The solution delivered offline-capable POS, real-time inventory and customer data, faster transactions, reduced administrative manual work, and unified multi‑country store operations — enabling seamless physical-online commerce, a foundation for omnichannel and loyalty initiatives, and improved customer service.

Oscar Jacobson

Eremasi Matanatabu

Chief Operating Officer