Case Study: MTN Group (MTN Rwanda) achieves real-time POS-ERP integration and 75% data accuracy with iVend Retail

Multinational Mobile Telecom Giant Selects iVend Retail with Sage to Power Rwandan Operations

MTN Rwanda, a leading multinational mobile telecom operator with nearly 4 million subscribers, needed to modernize its retail operations after relying on Sage L500 and manual spreadsheets. Slow POS transactions, limited store user access, and no integration with the ERP created errors and time-consuming daily cash reconciliations, so the company sought a solution that would enable independent store operations and real-time visibility into stock movement and sales performance.

MTN implemented iVend Retail (POS and Reporting & Analytics) integrated with Sage X3, deployed by JERA Consulting, to provide end-to-end omnichannel retail functionality and automated reconciliation. The rollout delivered real-time, accurate reporting and stock reconciliation, a 75% increase in data accuracy, 2080 hours saved per month by eliminating manual entry, an 8‑minute faster checkout per customer, improved cash management, and a 30% rise in employee satisfaction.

MTN Group

Lily Zondo

Chief Finance Officer