Case Study: Kitchen's Choice achieves omnichannel success and 15% sales uplift with iVend Retail

Kitchen’s Choice Stirs Up Omnichannel Success with iVend eCommerce Solution Delivered by iVend

Kitchen’s Choice, the retail division of Sagetra Inc. in Montreal, is a leading seller of professional kitchen and restaurant equipment. The company needed to launch an online store and modernize operations after outgrowing in-house systems — they faced fragmented data, manual inventory entry, and inaccurate inventory and sales reporting.

Working with Forgestik, Kitchen’s Choice implemented iVend Retail (iVend eCommerce, iVend POS and iVend Loyalty) integrated with SAP Business One. The omnichannel solution created a single view of customers and transactions, synchronized accurate inventory and sales data with the ERP, enabled integrated gift‑card/loyalty and BOPIS capabilities, reduced manual work and helped drive a 15% increase in sales.

Kitchen’s Choice

André Saliba

Owner