Case Study: The Vitamin Shoppe achieves real-time visibility and enhanced store experience with iVend Retail

iVend Retail and SAP Business One Enhance Store Experience for Specialty Retailer Vitamin Shoppe

The Vitamin Shoppe, a 35‑year‑old specialty retailer of vitamins, supplements and wellness products, expanded into Latin America with stores in Panama and Costa Rica but faced operational gaps: no promotions engine or loyalty program, poor multi‑store inventory control, siloed transactions, lack of real‑time synchronization with head office, and limited customer data for targeted selling.

Vitamin Shoppe implemented iVend Retail with SAP Business One (implemented by DreamTech) to deliver an integrated, omnichannel retail platform. The solution gave real‑time inventory and transactional visibility, a robust promotions and loyalty capability, streamlined store operations and reporting, and eliminated costly integrations—resulting in faster, more accurate transactions, improved customer engagement, coordinated multi‑store management and smoother regional expansion.

The Vitamin Shoppe, Inc.