Case Study: Duty Free City achieves increased brick-and-mortar airport store traffic with iVend Retail

Duty Free City Expands Utilization of iVend Retail Omnichannel Suite to Increase Brickand-Mortar Airport Store Traffic

Duty Free City, a Miami‑based specialty duty‑free retailer positioning itself as a luxury travel destination, needed a modern POS to reflect its brand, integrate with its existing SAP Business One ERP, support mobile customization and manager visibility, and help drive increased foot traffic for planned expansion into airport stores.

DFC implemented iVend Retail POS integrated with SAP Business One through partner MTC Systems, with training and responsive support. The solution synchronized inventory and sales with the ERP, scaled with growth plans, and enabled future omnichannel capabilities (eCommerce, loyalty and geo‑fenced mobile passes) to improve customer experience, increase in‑store conversion and support aggressive airport expansion.

Duty Free City

Philippe Dray

Chief Executive Officer