Case Study: Concorde achieves 95% data accuracy and global franchise readiness with iVend Retail

Concorde Uses iVend Retail to Expand and Franchise Internationally

Concorde, a Jordanian fashion and apparel brand with boutiques, eCommerce and a new franchise program, needed to replace its aging Macro Apps POS as it expanded internationally. The old system suffered from data inaccuracy, downtime and slow replication, and lacked integration with SAP Business One on HANA and features like coupons, gift certificates and a phone-based loyalty program—blocking their goal to scale reliably and meet international standards.

Concorde implemented iVend Retail integrated with SAP Business One on HANA, enabling real‑time sales, inventory and accounting data, smoother reporting and easy regional expansion without extra IT infrastructure. The rollout was fast and non‑disruptive, produced 95% data accuracy and on‑time replication, supported a 21,000‑member loyalty program, improved checkout speed and employee satisfaction, and provided a stable platform for ongoing franchising and growth.

Concorde

Mohammad Abu Hejleh

IT Manager