Case Study: ivoo (Siragon) achieves streamlined store operations and faster returns with iVend Retail

Best in Retail integrate with SAP to enhance Instore experience

ivoo, Siragon’s flagship electronics retail concept in Valencia, Venezuela, needed a scalable, integrated retail system to support a complex, high‑footfall store and aggressive expansion plans. The greenfield project faced challenges including poor visibility into store operations, inefficient fulfillment and returns, inconsistent data, and the need to standardize warehouse and POS processes in time for store launch.

Siragon implemented iVend Retail POS and back‑office integrated with SAP IS‑Retail, deploying 30 POS terminals, kiosks, mobile barcode scanning and automated store-to‑backoffice workflows. The solution eliminated data duplication, boosted employee productivity, sped returns and transactions, improved cash tracking and inventory replenishment, standardized processes, and delivered resilient, easy-to-use functionality that scaled with the business.

iVOO

Eduardo Rodriguez

Assistant Manager System