Case Study: Mattress Firm achieves automated identity management and frees IT to innovate with Ivanti

With the help of Ivanti software, Mattress Firm can tackle today’s tasks while anticipating tomorrow’s

Mattress Firm, America’s largest specialty mattress retailer, faced the challenge of scaling identity and access processes while reducing human error and freeing IT to focus on innovation. To automate onboarding, role changes, and deprovisioning—and to get better use of data for forecasting—Mattress Firm turned to Ivanti, deploying Ivanti Identity Director and Ivanti Automation.

Ivanti’s solution makes real‑time access adjustments from a single HR change and has automated 3,000–7,000 identity tasks per day (20,000–30,000 on realignment days) and about 30,000 transactions on busy days, with audit success in the high‑90s percent. By using Ivanti, Mattress Firm eliminated manual work, simplified compliance, freed IT to pursue machine‑learning initiatives for sales forecasting, and gained a scalable path toward its 100,000‑transaction goal.

Mattress Firm

Keith Lutz

Vice President of Infrastructure