Case Study: SCL Health achieves enhanced patient safety and fewer unplanned outages with Ivanti Service Manager

Using Service Manager to Enhance Patient Safety

SCL Health, a faith-based health system serving Colorado, Kansas, and Montana, needed to consolidate IT after a merger and tighten incident and change management to protect patient safety. They chose Ivanti Service Manager (powered by HEAT) to provide centralized visibility and stronger control over IT systems and services.

Ivanti deployed Service Manager (and is piloting Ivanti Discovery) alongside high-reliability practices, giving SCL Health dashboards, a CMDB, and formal change/problem processes; tracked-change volume more than doubled, change success rate improved by 33%, monthly incident volume dropped 18%, emergency changes fell, and SLAs and resolution times improved. Ivanti’s solution also enabled post-implementation reviews, wider adoption across HR and clinical areas, and measurable reductions in outage-related patient-safety risk.

SCL Health

Amy Yankovich

Director of Service Operations and Service Management