Case Study: University of Oxford Consolidates IT Service Desk Support with Ivanti Neurons for ITSM

University of Oxford consolidates 3 service desks with Ivanti

The University of Oxford, a large and decentralized academic institution, faced significant challenges in consolidating its three separate IT service desks and managing complex IT issues for its vast user base, which included multiple user identities for individuals. To address this, they partnered with Ivanti to implement its Ivanti Neurons for ITSM solution.

Ivanti provided a flexible, cloud-based IT service management solution that unified the service desks into a single point of contact. This implementation allowed the university to streamline its service desk operations, effectively manage access rights for users with multiple identities, and provide reliable self-service functions. The partnership with Ivanti successfully consolidated support and improved the digital experience for thousands of users.

University of Oxford