Case Study: University of North Carolina at Pembroke achieves streamlined IT workflows and faster, more accurate reporting with Ivanti Service Manager

University of North Carolina at Pembroke - Customer Case Study

The University of North Carolina at Pembroke faced growing IT support pains from decades of “homegrown” systems — no reliable inventory or configuration database, paper-based request and asset-tracking processes, and little ability to do data-driven incident management. To modernize, UNCP chose Ivanti, deploying Ivanti Service Manager in the cloud along with Ivanti Cloud - Discovery to replace manual workflows and provide a web-based self-service portal.

Ivanti implemented cloud-hosted incident, self-service and configuration management plus automated approval workflows and continuous asset discovery; this eliminated paper processes, gave technicians context-sensitive search and historical incident data, and made annual campus computer refreshes and compliance reporting far easier. As a result, reporting became faster and more accurate, technicians work more efficiently, students and staff adopted self-service, and Ivanti provided scalable tooling that can grow with the university.

University of North Carolina at Pembroke

Wes Frazier

Academic Applications Administrator