Case Study: University College Cork streamlines service delivery with Ivanti

University College Cork cuts email traffic 68% with Ivanti

University College Cork faced challenges with an outdated, on-premises IT service management system that lacked automation, self-service, and modern functionality. With support ending, the university needed a cloud-based enterprise service management platform to improve the experience for staff and students and centralize requests across departments. They turned to Ivanti for its Ivanti Neurons for ITSM and ITAM solutions.

Ivanti implemented its cloud-based platform through a carefully phased rollout, starting with Student IT Services and expanding across multiple departments. The solution introduced automated workflows, a centralized self-service portal, and a hybrid licensing model. Results included 48% of requests logged via self-service, a 95% student satisfaction rate for IT services, and handling over 31,000 annual requests by 2025. Ivanti's platform also reduced email traffic by 68% and provided full operational visibility.

University College Cork