Case Study: Samaritan Health Services achieves streamlined ITSM and improved patient care with Ivanti

Samaritan Health Services partnered with Ivanti to streamline operations, drive efficiency and improve digital security

Samaritan Health Services, a nonprofit regional health system, needed to replace an aging LANDESK implementation and improve IT operations across its large healthcare network. To better streamline workflows, strengthen integrations, and support patient care, the organization turned to Ivanti and used Ivanti Neurons for ITSM, Ivanti Xtraction, and Ivanti Automation.

Ivanti helped Samaritan automate helpdesk intake and routing, streamline Epic module access for clinical staff, improve license management, and preserve legacy knowledge in documented workflows. The implementation was completed on schedule, at scope, and within budget, and Ivanti’s automation freed IT staff to focus on higher-value work while improving efficiency and supporting smoother care delivery.

Samaritan Health Services

Joan Rose

IS Change & Technical Project Manager