Case Study: Randstad USA strengthens collaboration and automation with Ivanti

Randstad USA unifies ITSM for 150+ teams with Ivanti

Randstad USA, a major human resources organization, faced the challenge of consolidating its IT service and asset management products into a single solution. They needed to manage a large service catalog for over 150 teams, automate reporting to improve productivity, and handle a vast number of assets. To address these challenges, they turned to the vendor Ivanti and its suite of products.

Ivanti implemented a comprehensive solution including Ivanti Neurons for ITSM, Ivanti Neurons for ITAM, Ivanti Endpoint Manager, and Ivanti Xtraction. This provided Randstad with a scalable ITSM solution used across HR, Payroll, Benefits, and its Call Center. The implementation allowed for greater automation, enabling the company to achieve more with fewer people. Ivanti's Xtraction solution automated data pulling and the creation of dashboards and reports, providing crucial metrics and building trust in the platform's ability to support future growth.

Randstad USA