Case Study: Priory achieves more time for patient care with Ivanti IT service automation

Priory boosts patient care by automating 50+ daily requests with Ivanti

The Priory Group, a leading UK provider of mental health and adult social care services, faced challenges managing its large, dispersed IT estate during a period of rapid growth and following an international acquisition. Their processes were time-consuming and complex, requiring manual work across multiple departments. To address this, they partnered with Ivanti and implemented Ivanti Service Manager, and later Ivanti Neurons for ITSM, to unify and automate their IT service management.

By implementing Ivanti's solutions, Priory automated complex workflows such as new user requests, which reduced manual work for IT staff by 90%. The subsequent move to the cloud-based Ivanti Neurons platform enhanced security, access, and collaboration across the UK and Germany. This automation saved hundreds of hours of manual work daily, giving staff more time to focus on their primary goal of patient care.

Priory Group