Case Study: NHS Arden & Greater East Midlands achieves 60% faster IT reporting and improved SLA performance with Ivanti Xtraction

NHS Arden & Greater East Midlands - Customer Case Study

NHS Arden & Greater East Midlands, a UK commissioning support unit serving more than 60 CCGs and around 60,000 users, was struggling with growing IT complexity, limited visibility into service delivery, and labor‑intensive reporting that made it hard to meet tight SLAs. To gain faster, clearer insights and reduce manual effort, they selected Ivanti and its Xtraction reporting and dashboard solution.

Ivanti deployed Xtraction in two days, delivering near‑real‑time dashboards and refreshable reports that cut reporting overhead by up to 60% (from reports that once took up to two days to ones available in about two hours), helped prioritise work, and reduced a support team’s queue from ~250 calls to 80 with SLA breaches falling from over 90 to just 4. Ivanti’s solution enabled proactive issue resolution, improved SLA performance, and better client reporting and satisfaction.

NHS Arden & Greater East Midlands

Paul Miller

Head of End User Services