Case Study: Neisa Denmark achieves 60% fewer service calls and automates 200+ tasks with Ivanti Automation

Neisa Denmark Delivers Quality Service Using Ivanti Automation

Neisa Denmark, one of Denmark’s oldest and largest IT service providers handling more than 60,000 support cases a year, needed a way to support a large, dispersed customer base (including a retail customer with over 300 decentralized locations) with limited resources while maintaining security and meeting SLAs. To address this challenge, Neisa turned to Ivanti and its Ivanti Automation solution.

Using Ivanti Automation, Neisa automated more than 200 manual tasks—provisioning devices, managing updates, resetting passwords and sending customer alerts—while integrating with Intune and TeamViewer to manage decentralized networks. The Ivanti deployment cut service calls by over 60%, improved response time and service quality, eliminated many on‑site visits, and delivered clear cost and resource savings while enabling centralized control of customer environments.

Neisa Denmark

Anders Lindvik

Business Manager