Case Study: Adventist Health achieves a smooth cloud migration and improved IT service quality with Ivanti Service Manager (Ivanti)

Migrating Easily to Ivanti Service Management in the Cloud

Adventist Health is a faith-based, non-profit integrated health delivery system operating 20 hospitals, 275+ clinics and serving about 23,000 employees across California, Hawaii, Oregon and Washington. Facing the limits of a decade-old Ivanti Help Desk platform, Adventist Health engaged Ivanti to find a cost-effective, modern service management solution that could differentiate break/fix incidents from service requests and better support complex IT and clinical workflows—moving to Ivanti Service Manager in the cloud.

Ivanti implemented a phased migration from Ivanti Help Desk to Ivanti Service Manager, converting legacy tickets to Call Logging, and building Incident and Service Request workflows with out-of-the-box tools and Ivanti professional services. The solution now supports roughly 650 IT staff, improved IT service quality, enabled cost reductions, established a foundation for continuous enhancements (including ~800 service request templates and multiple go-lives), and strengthened IT and clinical process automation—delivered in partnership with Ivanti.

Adventist Health

Wendell Bobst

Assistant Vice President, Information Technology Customer Services