Case Study: Loyola University Chicago achieves 80% faster user access provisioning with Ivanti Service Manager

Loyola University Grants User Access 80% Faster with Ivanti Service Manager

Loyola University Chicago, a private Jesuit research university with more than 17,000 students across six campuses, needed to simplify and optimize service desk support for faculty, staff, students and alumni—especially because much of its IT support is provided by rotating student workers. The university evaluated Ivanti and deployed Ivanti Service Manager as a cloud-based ITSM solution to make ticketing, onboarding and help-desk procedures easier to learn and use.

Ivanti implemented Ivanti Service Manager with self-service portals, knowledge management, automated workflows and secure access controls, streamlining ticketing and enabling rapid automation. As a result, Loyola reduced time spent granting access by 80%, cut alumni account reactivation from 7–10 days to as little as 24 hours, improved incident resolution and student training times, and minimized rogue application use—driving wider adoption across the university.

Loyola University Chicago

Alison Stillwell

IT Service Desk Manager