Case Study: Renold Plc achieves global ITSM and unified asset management with Ivanti Service Manager

International Engineering Company Raises Service Management to New Levels with ITSM Solution

Renold Plc, a Manchester‑based manufacturer with more than 2,100 employees across 25 countries, needed a single, scalable ITSM platform to replace disparate local help desks that lacked multi-channel communications, incident/request management, and meaningful reporting. Group Head of IT Dave Moore selected Ivanti’s solution to provide a future‑proof, ITIL‑based foundation that would integrate asset discovery, enforce consistent processes across time zones, and improve visibility and control of the global IT estate.

Ivanti deployed Ivanti Service Manager, powered by Heat, working with partner CTMS to implement Incident, Problem, Configuration, Service Request and Self Service modules (with Change Management next) and went live in just 17 days before rolling the platform out globally. Nine months on, Renold reports multi‑channel support, Day‑1 onboarding for new employees, automated approvals tied to Ivanti asset discovery, improved reporting and proactive problem detection, measurable productivity gains and reduced effort during audits — all credited to Ivanti’s integrated ITSM and asset management capabilities.

Renold Plc

Dave Moore

Group Head of IT