Case Study: Dorman Products achieves an 86% reduction in picking inaccuracy with Ivanti Wavelink

Dorman Reduces Picking Inaccuracy by 86% with Ivanti Wavelink

Dorman Products, a leading supplier of aftermarket automotive and heavy‑duty replacement parts, faced poor picking accuracy, low employee morale, and lengthy training after a prior voice solution failed to deliver. Working with solution partner Procensis, Dorman selected Ivanti solutions—Ivanti Velocity, Ivanti Speakeasy, and Ivanti Avalanche—to achieve a system‑driven “radar picking” workflow and simplify user interaction.

Procensis implemented the Ivanti suite to streamline picks, simplify Android navigation, and cut training time; with Ivanti, Dorman reduced picking inaccuracy by 86% within three weeks and is running about 99.91% picking accuracy (target 99.95%). Time‑to‑value shifted from weeks to minutes with Ivanti Speakeasy’s 15‑minute overview, one major customer saw a 15% productivity gain, and overall user experience on Android devices improved.

Dorman Products

Monty Burrell

Director of Operations