Case Study: Denton Independent School District achieves streamlined IT support and secure management of 3,500 iPads with Ivanti Service Manager and LANrev

Denton, TX Schools Advance IT Excellence with Ivanti Service Manager and LANrev

Denton Independent School District, serving roughly 5,000 teachers and staff across 40 sites in Denton, TX, faced rising demand on a four-person helpdesk as device counts and digital learning needs grew (including 3,500 iPads). To modernize support and streamline business processes, the district selected Ivanti and deployed Ivanti Service Manager alongside Ivanti LANrev Client Management.

Ivanti implemented Service Manager to centralize and automate IT and non‑IT workflows (for example, an automated malware-email response and streamlined onboarding/offboarding and special-education case tracking) and used LANrev to centrally manage 3,500 iPads. The result: the small helpdesk now supports 40 sites remotely, resolves incidents faster and more predictably (eliminating duplicate password resets), reduced classroom downtime through preconfigured iPads, and extended Ivanti’s capabilities into HR and special education — measurable impacts include centralized management of 3,500 iPads and efficient support for 5,000 staff by a four-person team.

Denton Independent School District

Susan Cheatham

Helpdesk Manager