Case Study: Sharp HealthCare cuts deployment servers from 10 to 2 and doubles help‑desk capacity with Ivanti Management Suite and Ivanti TAM

Delivering High-Quality IT Care and Service

Sharp HealthCare, a leading integrated healthcare system in Southern California, needed a cost‑effective, Windows‑based software deployment and management solution to support and deploy software to 10,000 geographically distributed PCs while also gaining technical mentoring, dedicated support, and on‑site assistance. They selected Ivanti, implementing Ivanti Management Suite and subscribing to the Ivanti Technical Account Manager (TAM) program.

Ivanti delivered a solution that used targeted multicasting and a single SQL/core server architecture to cut the hardware footprint from an estimated 10 servers to just two while supporting 10,000 endpoints. With Ivanti’s remote control, Sharp’s analysts now handle twice as many trouble tickets per day, improved patch management and software license monitoring to avoid fines, and benefited from faster, personalized support and training through the Ivanti TAM program, increasing the team’s expertise and operational efficiency.

Sharp HealthCare

Mark Weiss

Senior Systems Analyst