Case Study: 21st Century Oncology achieves 50% fewer repair calls and $65K annual shipping savings with Ivanti

Delivering High - Quality Health Care Requires a Well - Managed Network

21st Century Oncology, the largest global, physician-led provider of integrated cancer care services, manages about 5,000 Windows PCs and five servers and faced frequent PC downtime that directly affected patient care. To simplify inventory, speed imaging, capture troubleshooting knowledge, and reduce costly shipping and repair overhead, the organization chose Ivanti — deploying Ivanti Endpoint Manager, Ivanti Endpoint Security for Endpoint Manager, and Ivanti Service Desk.

Ivanti implemented an automated management system with a predictive knowledge base, networked reimaging, and self-service options, enabling root-cause analysis and preventive maintenance. The results include repair calls falling roughly 50% within months and continuing to decline, shipping costs reduced by about $65,000 in the first year, remote reimaging downtime cut from two days to two hours, faster device delivery (four weeks to five days), thousands of technician hours saved, and a reported twofold return on investment.

21st Century Oncology

Wesley Shepherd

Director of IT Support Services