Case Study: Deda Tech enhances efficiency and growth with Ivanti Neurons for ITSM

Deda Tech saves 120 hours a month with Ivanti

Deda Tech, an IT services company based in Italy, faced challenges with an outdated and heavily customized service management platform that was slowing its growth. Their legacy system required complex manual workarounds, was difficult to scale, and limited accessibility. To modernize its operations and enhance agility, Deda Tech partnered with vendor Ivanti to implement Ivanti Neurons for ITSM.

By deploying Ivanti's solution, Deda Tech standardized workflows and automated processes, saving 120 hours per month. The time to create or modify workflows was reduced by up to four hours, and end users could create basic offers in under 10 minutes. The unified Ivanti platform improved cross-departmental collaboration, strengthened security, and freed up IT to focus on strategic initiatives, enabling scalable future growth.

Deda Tech