Case Study: Debevoise & Plimpton delivers white-glove IT service with Ivanti Service Manager

Debevoise & Plimpton streamlines service requests at the click of a button with Ivanti

Debevoise & Plimpton, a leading law firm, faced challenges with a lack of flexibility in its service management tools, an inefficient knowledge base, and the need to meet the legal industry's high security and compliance standards. To deliver its required white-glove service, the firm needed a solution that could capture accurate information for better issue resolution. They turned to vendor Ivanti for its service management solutions.

By implementing Ivanti's solutions, including Ivanti Neurons for ITSM, the firm automated reporting to improve productivity and ease compliance. The highly customizable platform simplified service request fulfillment and provided greater visibility into user history. Ivanti delivered an enterprise-level tool that adapted to fast-changing technology, resulting in increased ticket counts, improved staff participation, and streamlined processes for the entire company.

Debevoise & Plimpton