Case Study: Cape Peninsula University of Technology achieves cost-effective ITIL-based service management and increased user adoption with Ivanti

Cape Peninsula University of Technology - Customer Case Study

Cape Peninsula University of Technology, a 2,000‑employee educational institution, needed a cost‑effective way to turn its heavy investment in ITIL into practical IT service management. With roaming students and staff, tight audit and change‑management requirements, and a need to reduce manual work, CPUT selected Ivanti’s SaaS‑based service management platform (including the Ivanti Workflow Engine) to support ITSM best practices, mobile access, and contract tracking.

Ivanti implemented an automated, mobile‑ready service management solution that routes self‑service requests to the right teams, enforces change governance with meaningful reporting, and tracks contracts and late payments across Cape Town. As a result, CPUT saw dramatic increases in user adoption and client performance, reduced manual‑processing risk, faster issue resolution, improved audit reporting, and better proactive contract management thanks to Ivanti.

Cape Peninsula University of Technology

Hennie Pretorius

Strategic Services Manager