Case Study: Canadian Blood Services boosts IT service automation with Ivanti Service Manager

Canadian Blood Services reduces outages by 70% with Ivanti

Canadian Blood Services, a national healthcare organization managing a safe blood supply, faced challenges with manual, paper-driven IT processes that lacked automation and efficiency. To improve service delivery, they partnered with Ivanti and implemented Ivanti Service Manager (also referred to as Ivanti Neurons for ITSM) to automate IT service management based on ITIL principles.

The solution provided a cloud-based ITSM platform that automated workflows, introduced self-service, and improved processes like incident, change, and server request management. Ivanti's implementation led to measurable results: a 70% reduction in outages, a change success rate increase to 95%, a 50% drop in service desk calls, and the ability to provision virtual machines in hours instead of weeks, significantly transforming their IT operations.

Canadian Blood Services