Case Study: Arvedi Group achieves faster, unified IT service management with Ivanti Neurons for ITSM

Arvedi Group reduces response times with Ivanti

The Arvedi Group, a major steel manufacturer, faced challenges with fragmented IT service management processes across its companies. This reliance on informal, phone-based support resulted in limited visibility, inconsistent response quality, and difficulty scaling governance as the organization grew. To address this, they turned to vendor Ivanti and implemented Ivanti Neurons for ITSM.

Ivanti provided a unified service management platform, AnITA, which consolidated all processes into a single system. The solution delivered significant results, including reduced response times due to global technician visibility and assignment. It also provided a consistent user experience, standardized workflows for improved governance, and centralized ticketing for end-to-end visibility, enabling stronger planning and decision-making based on accurate reporting.

Arvedi Group