Case Study: Arriva Limited improves IT service management performance with Ivanti Neurons for ITSM

Arriva Limited reduces dashboards from 45 to 4-5 with Ivanti

Arriva Limited, a major UK-based transportation company, faced significant challenges with its complex Cherwell IT service management system. The platform required too many resources to maintain, lacked search and automation capabilities, was difficult to integrate with other systems, and needed extensive support for upgrades. Seeking a smoother experience for both its IT teams and 35,000 employees, the company decided to migrate to a solution from vendor Ivanti.

Ivanti implemented its Neurons for ITSM product to address Arriva's needs. The results included a seamless, automated upgrade experience and significantly improved system performance. The migration drastically reduced the number of dashboards from 45 to just 4 or 5, making key information more accessible. Additionally, an advanced in-house knowledge base led to financial savings, and the company was able to apply service management best practices across the entire organization.

Arriva Limited