Case Study: BVLGARI achieves 100% user adoption and streamlined global procurement with Ivalua

Rethinking Procurement Processes Around Adoption To Drive Continuous Improvement

Bulgari, the fine jewellery manufacturer and LVMH luxury retailer, needed to build procurement capability from scratch across a highly decentralized, international organization with strong UX expectations and resistance to change. The newly formed sourcing team faced pressure to preserve existing architecture, motivate stakeholders after early quick wins, and drive cost optimization while simplifying processes.

Bulgari deployed Ivalua’s out‑of‑the‑box procurement suite in phased waves, applied lean management principles and co‑built a rollout that standardized processes across 15 countries while personalizing user interfaces. The initiative delivered 100% user adoption and satisfaction, four new streamlined buying channels, stronger segregation of duties and stakeholder engagement, improved spend and commodity management, and measurable efficiencies and cost optimization.

BVLGARI

Arianna Vetrugno

Sourcing Excellence Senior Manager