Case Study: Baylor Scott & White Health achieves full source-to-pay digitization and frees caregivers to focus on patients with Ivalua

Freeing Caregivers to Focus on Patients through Healthcare Supply Chain Digitization

Baylor Scott & White Health, the largest not‑for‑profit health system in Texas, faced highly manual, inefficient supply‑chain processes spread across legacy, entangled systems and a broad network of hospitals, clinics and suppliers. Complex healthcare‑specific requirements (like consumption‑prior‑to‑billing), tight budgets, major concurrent IT projects (EPIC) and the need to integrate with Vizient made streamlining procurement urgent but difficult.

Ivalua delivered a single, integrated source‑to‑pay platform (supplier management, sourcing, contract management, procurement, invoicing and analytics) that digitized the full S2P process and preserved existing Vizient integrations. The rollout automated PO/invoice processing and patient product tracking, digitized 100% of contracts, delivered value in the first phase within four months, and provided real‑time visibility across spend—freeing caregiver capacity from paperwork and significantly improving the purchasing experience for users and suppliers.

Baylor Scott & White Health

Tony Johnson

SVP & Chief Supply Chain Officer