Case Study: ISG achieves 2‑day invoice approval and stronger supplier compliance with Ivalua

Building the Pathway to Success in the Construction Industry

ISG, a London‑based construction services company, needed to tighten control over project spend and supplier relationships amid a highly diverse supply base, poor on‑site compliance, inefficient payables, and a complex pre‑qualification process. The challenge was to give senior leadership visibility, streamline the PQQ, quickly mitigate supplier risk, and improve collaboration across hundreds of projects and suppliers.

ISG implemented Ivalua’s supplier management and P2P suite in under nine months and moved into continuous improvement. The platform centralized supplier profiles, standardized a single PQQ, and automated invoicing and payments, cutting average invoice processing from 22 days to 2, reducing exceptions to 11%, enabling 1,000+ users and 1,300+ suppliers (94% SMEs), driving compliant spend across 47,000 orders per year, and delivering ROI in under 36 months while shrinking risk mitigation from weeks to hours.

ISG

Robert Scriven

Head of Supply Chain