Case Study: International Telecommunication Company achieves 90% automated HR processing with ITyX Solutions

International Telecomunication Company - Customer Case Study

The customer, an international telecommunications company, faced significant challenges in its HR department, which manually processed a vast array of personal documents for its 200,000 employees. This inefficient, multi-channel system led to inconsistent case handling and data entry into SAP. ITyX Solutions was engaged to implement an AI-driven solution to automate the capture and processing of these HR documents.

ITyX Solutions deployed its AI platform, utilizing content-specific and structural annotation to automatically classify documents, extract relevant data, and trigger the correct workflows in SAP. This implementation achieved a 90% success rate in topic-based dispatching and automated 70% of all relevant data extraction. As a result, 90% of all document processing is now fully automated, drastically reducing manual effort and phone inquiries, and enabling the customer to independently implement further use cases.