Case Study: Zayo achieves self-service customer portal efficiency with ITW Consulting

Zayo saves time and boosts self-service with ITW Consulting

The customer, Zayo, a B2B network provider, needed a new self-service portal to improve its customer experience and reduce administrative burdens. ITW Consulting was engaged to design and develop this solution, which would empower customers to manage their own services and accounts seamlessly.

ITW Consulting implemented a new customer portal featuring live service monitoring, equipment ordering, location management, and a quote generator. The solution, built with technologies like Angular and Esri Mapping, successfully introduced automation that saved time for both customers and administrators. This empowered customers with self-service capabilities and supported Zayo's business growth initiatives by increasing user adoption.

Zayo