Case Study: Allstream simplifies customer self-service with ITW Consulting’s telecom portal

Allstream streamlines customer portal management with ITW Consulting across 2 portals

Allstream, a telecommunications provider, faced the challenge of maintaining multiple customer portals, which created a fragmented experience for its users. To improve this, they engaged ITW Consulting to develop a unified self-service portal that would streamline number management, billing, and support.

ITW Consulting designed and built a comprehensive web portal using Angular.js and RESTful APIs, integrating it with systems like ServiceNow. The solution consolidated services into a single platform featuring a billing centre, a support ticket system, and user management tools. This project by ITW Consulting successfully enhanced the customer experience, gave users more control over their accounts, and reduced the administrative workload for Allstream.

Allstream