Case Study: World-Class Solution Provider achieves unified communications and printing success with ITsavvy

World-Class Solution Provider - Customer Case Study

World-Class Solution Provider, a Midwest commercial printer specializing in sports-related printing, needed to replace a very antiquated phone system that was driving high support costs and requiring frequent onsite visits. The company also wanted a small call center so calls would not be missed as it worked to improve customer service. ITsavvy stepped in with a unified communications platform using ShoreTel phones, switches, software, and Workgroups, along with an upgraded network.

ITsavvy implemented the new solution in less than a week, including two days of training and onsite support on day one. The result was a major improvement in ease of use and manageability, with about 80 phones in place and room to scale indefinitely. World-Class Solution Provider also canceled its $1,000-per-month support contract, reduced long-distance costs, and experienced only 20 minutes of downtime, with no reported issues after launch.