Case Study: Mullooly, Jeffrey, Rooney & Flynn achieves superior phone reliability with ITsavvy and NEC SV-8100

Mullooly, Jeffrey, Rooney & Flynn - Customer Case Study

Mullooly, Jeffrey, Rooney & Flynn LLC, a 68-person law firm specializing in collection law, relied on a 24/7 call center for most of its income. Its 15-year-old analog phone system was hurting productivity and putting business continuity at risk, especially with strict requirements to return client calls within 24 hours. The firm turned to ITsavvy for a more reliable and feature-rich phone solution.

ITsavvy implemented the NEC SV-8100 Unified Communication Solution, including NEC phones, to modernize the firm’s communications and support call-center operations. The new system provided superior uptime, centralized management, and features like caller ID, call history, programmable extensions, call park, voice messaging, and day-night mode. As a result, the firm improved workforce efficiency and met its strict client communication requirements, with the web-based system giving company-wide visibility and making it easy to add or delete lines quickly.