Case Study: Island Federal Credit Union achieves scalable, reliable communications with ITsavvy and Mitel 5000

Island Federal Credit Union - Customer Case Study

Island Federal Credit Union, a member-owned financial institution on Long Island with more than $1 billion in assets, needed a communications system that could keep pace with rapid growth across its main office and eight branch locations. With just a seven-person IT staff managing centralized technology, the credit union turned to ITsavvy for a reliable, scalable solution that could support its expanding network and high-touch customer service model.

ITsavvy implemented the Mitel 5000 Communications Platform, along with Mitel phones and Cisco network gear, to consolidate Island’s nine separate phone systems into one centralized, easier-to-manage environment. The new unified communications setup delivered outstanding reliability, improved staff productivity with features like call visibility and find-me/follow-me routing, and helped the credit union bring specialists into calls quickly to resolve member issues on the spot.

Island Federal Credit Union

Damon

Network Systems Manager