Case Study: Coffee Distributing Corp. improves same-day customer response with ITsavvy’s Mitel 5000 Communications Platform

Coffee Distributing Corp. - Customer Case Study

Coffee Distributing Corp. (CDC), a refreshment services provider for more than 20,000 offices, restaurants, and convenience stores, was struggling with an outdated phone system that couldn’t capture real-time or historic call data and lacked automatic call distribution. The inefficiencies slowed order processing and made it harder for CDC to support its same-day delivery commitments. ITsavvy was brought in to modernize the company’s communications environment with a Mitel 5000 Communications Platform.

ITsavvy deployed the Mitel 5000 Communications Platform with features including E-Fax, Personal Call Routing, Twinning, hotdesking, meet-me conferencing, and unified messaging. The new system eliminated costly fax hardware, streamlined ordering, and gave field reps better mobility so they could answer calls directly on mobile devices, improving response times. The transition was completed in about five minutes with no glitches, delivering advanced capabilities at no additional cost compared with the previous service.

Coffee Distributing Corp.

Ralph

Manager of Information Technology