Case Study: Zetes Ltd achieves scalable, automated monitoring and clearer SLA reporting with ITRS Opsview

Zetes Ltd - Customer Case Study

Zetes Industries, a leading European system integrator for supply chain, identification and mobility solutions, manages around 2,000–2,500 geographically distributed devices for voice managed services. Their previous monitoring tool lacked overall visibility and reporting—making it hard to track data usage, system health and deliver SLA information to end customers—so they needed a scalable, flexible monitoring solution that could automate reporting and support a managed service model.

Zetes selected Opsview and completed the initial migration in a few weeks, bringing across existing service checks and rolling the platform out to other European groups. The deployment delivered immediate improvements: richer dashboards and topology mapping, clearer alerting, automated SLA reporting and scheduled distribution, and reduced manual configuration—freeing the IT team to focus on resolving customer issues.

Zetes Ltd