Case Study: Vision Critical achieves simplified, real-time IT monitoring with ITRS Opsview

Vision Critical - Customer Case Study

Vision Critical is a cloud-based customer intelligence provider serving over 600 organizations, including a third of the world’s top brands, and issues more than 10 million survey invitations monthly via its Sparq platform. Heavy reliance on IT plus a fragmented monitoring landscape (multiple point tools) left the team needing a single, transparent way to view performance, get instant alerts and produce actionable reports.

Vision Critical implemented Opsview Enterprise to aggregate monitoring data into one real-time dashboard, with automated reports and SMS/email alerts. The result: faster, proactive identification and resolution of issues, broader team access thanks to a user-friendly interface, and improved confidence in service availability for customers.

Vision Critical

Diraj Goel

Director of IT