Case Study: University of Surrey achieves real-time, end-to-end IT monitoring and improved SLA performance with ITRS Opsview

University of Surrey - Customer Case Study

The University of Surrey, serving nearly 16,000 students and over 2,000 staff, depends on a central IT estate to run critical services like student registration, email and the VLE. Facing a patchwork of siloed monitoring tools that only inspected individual components, the IT team lacked an end-to-end view of service performance and response times — and needed a fast, non-disruptive overhaul to ensure students and staff experienced reliable, timely services.

The university implemented Opsview Enterprise to provide a single, real-time dashboard and proactive alerts across Windows and Linux systems. This consolidated monitoring now covers HR, finance, registration, email, residential services and key VLE functions (login, search, video streaming), improving SLA compliance, reducing time spent checking multiple tools, and enabling the IT team to detect and resolve issues before they impact users — earning IT recognition as an institutional asset.

University of Surrey

Hilary Sherlock

Networks & Operations Team Leader