Case Study: Schiphol Telematics achieves consolidated real-time network visibility and faster incident response with ITRS Opsview

Schiphol Telematics - Customer Case Study

Schiphol Telematics is the network infrastructure provider for Amsterdam Airport, delivering voice and data services to 500+ customers including airlines and airport retailers. Facing 24/7 service demands for mission‑critical systems (air traffic control, payments, baggage handling), ST had a fragmented monitoring landscape across 1,000+ network elements using multiple proprietary tools and lacked a single, scalable view to reliably meet SLAs.

ST selected Opsview Enterprise to provide a consolidated, real‑time dashboard and worked with an on‑site consultant for a quick, no‑downtime deployment. The unified monitoring has sped up fault detection and response, improved overall service quality, enabled tracking of even minor issues across the network, and increased confidence in meeting customer SLAs.

Schiphol Telematics

Ata Koycu

Senior Product Manager