Case Study: Open Systems Technologies achieves 40% time savings and enterprise-scale automated monitoring with ITRS Opsview

Open Systems Technologies - Customer Case Study

OST is an MSP serving large organizations across industries like healthcare and manufacturing, responsible for monitoring thousands to tens of thousands of servers. OST struggled to gain comprehensive visibility and centralized control across a mix of legacy platforms (AS/400, mainframes, OpenVMS), multiple on‑prem storage systems and cloud‑native environments, while adopting SRE practices that required automated, enterprise‑scale monitoring.

OST moved from a free tier to Opsview Monitor Enterprise, gaining Nagios plugin support, cloud integrations (AWS/Azure/GCP), a single pane of glass, and direct ticketing integration. The automation and tooling delivered ~40% time savings, typical incident acknowledgment under five minutes (often one), most incidents resolved in about 10 minutes, and scalable management of very large estates (one customer with 33,000 servers), enabling cost reductions, reinvestment in skilled staff and improved customer accountability and reporting.

Open Systems Technologies

Matt Glenn

Head of OST’s