Case Study: Dimension Data achieves 24/7 SLA compliance and streamlined multi-tenant monitoring with ITRS Opsview

Dimension Data - Customer Case Study

Dimension Data Luxembourg, a global IT services provider, was seeing rising demand for managed IT and cloud offerings and needed greater transparency to meet 24/7 service-level agreements. Its existing monitoring was fragmented across multiple tools and lacked unified service-level reporting and trend analysis, making it hard to demonstrate performance to customers.

The company deployed Opsview Enterprise to gain a single, real-time view of network, server, application and cloud performance with multi-tenancy and automated reporting. This centralized monitoring cut time spent compiling reports, improved staff efficiency, enabled proactive issue detection and better cloud performance, and opened the door to offering monitoring-as-a-service to customers.

Dimension Data

Eric Hausman

Cloud Director at Dimension Data Luxembourg